Question 1

How does credit-based pricing work?

Accepted Answer

Fluent runs on one credit balance. Every AI action — processing a document or sending a chat message — draws credits based on the work it takes. There are no per-seat or per-agent fees, so you get unlimited agents and users and pay only for what you use. Credits cost as little as $0.035 each on a plan, or $0.05 pay-as-you-go.

Question 2

How many credits does a document take?

Accepted Answer

It depends on the document type and how much work it takes to process — credits scale with the work, not a flat per-document fee. Use the estimator above to size your monthly volume; as a rough guide, a typical invoice or sales order runs about 15–20 credits, while a time entry or payment supplement is only a few.

Question 3

What types of credits are there?

Accepted Answer

Two. Included credits come with your plan and refresh at the start of each billing period. Purchased credits are top-ups you add yourself, or via auto-refill, on top of your plan. Usage always draws from your included credits first, then from purchased credits.

Question 4

How does credit expiration work?

Accepted Answer

Included credits reset at the end of each billing period — on an annual plan the pool spans the whole year — and any unused included credits don't roll over. Purchased credits never expire and carry over indefinitely.

Question 5

What happens if I run out of credits?

Accepted Answer

Usage beyond your included allowance draws from your purchased balance. Turn on auto-refill to top up automatically when you run low so work is never interrupted. If no balance remains, processing pauses until you add more credits.

Question 6

Do newer or more powerful models change my credit usage?

Accepted Answer

Yes. Credits scale with the work each AI action takes, so a more capable model, higher reasoning effort, or longer responses use more credits, while lighter or cached calls use fewer. It can also go the other way: newer models are often more token-efficient, so an upgrade can actually lower your credit usage while giving you higher intelligence. Either way, you always pay for real usage, never a flat estimate.

Question 7

Is there a free trial?

Accepted Answer

Yes. New teams start on a 30-day trial that includes a credit balance, so you can process documents and chat at no charge during the trial. You only start paying when the trial converts.

Question 8

Can I get a better rate with an annual plan or higher volume?

Accepted Answer

Yes. Committing to a larger monthly floor or an annual plan lowers your effective per-credit rate, and an annual plan's credit pool is available across the whole year. Reach out to talk through volume and annual pricing.

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