Customer Success · Remote or Miami · Full-time
Customer Success Manager
Run onboarding for new customers and stay with them once they are live, with agents preparing each call and following up after it.
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Join the team building Fluent
Technology Coast Partners is hiring a Customer Success Manager to help build Fluent, the AI agents that post the documents manufacturers receive into Epicor. You would report to our head of customer success, with agents built by the team behind Fluent doing much of the work around you.
See open roles01
Work with Epicor consultants
You would be joining Technology Coast Partners, LLC, the Epicor consultancy in Coral Gables, Florida that builds and operates Fluent. We have spent our working life inside Epicor and the businesses that run on it, which is why Fluent posts documents into a live ERP instead of stopping at extraction.
That history sets the standard for the work. Our customers are manufacturers and distributors whose month-end closes on what our agents post, so the bar is accuracy a controller would sign, and every role here is held to it.
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Run your own area
The team is small enough that you will not wait on sign-off for decisions that are plainly yours. You pick the work, you run it, and you tell us what happened. Nobody here is going to build you a process for it.
The flip side is that there is nowhere to hide. If your area is not moving, it is visible immediately, and you are the person who knows why.
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Work with agents from day one
We build agents for a living, and you get to use them for your own job. Agents research accounts, draft emails and creative, prepare your customer calls and keep the CRM current, so your time goes to the conversations and the decisions.
You do not need to have built one before. We set up the agents for your work with you in your first weeks, and the people who build Fluent are a message away when one needs to change. Few jobs work this way yet, and here it is simply how the work gets done.
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careers@fluenterp.comSend a short note on why you want the role, and something you made that you are proud of: a project, a tool or a piece of work. If you have tried AI tools, tell us what you did with them.